- Supports Reporting Manager in Installation, Configuration & Management of Server Infrastructure, and responsible for User Administration / Desktops Management which include but not limited to following :
ICM of Server Infrastructure (Hardware, Software)
ICM of Network Infrastructure
ISPs Management
ICM of Desktops (Hardware, Software & Applications) & Accessories
Users/Customers Management
IT & Information Security Policies & Procedures implementation
Vendor Management
Takes care of all documentation related requirements as part of implementation of ISO, ISMS and other Standards/Certifications.
Any other item as specified by the Head within the scope of IT Services and as per requirement of Organisation’s IT needs - Responsible for performing preventive maintenance at server, network devices & desktop levels.
- Responsible for ensuring IT Infrastructure availability at regions in coordination with regional IT Team Members
- Review of all logs and usage trends related to all critical servers at regular intervals and planning for smooth maintenance and performance improvements from technology & operations perspective
- Supports Reporting Manager for making requirements met as per ISO standards and plays vital role in all internal & external audits
- Resolve issues escalated by IT Executives both at Corporate and Regions.
- Performs analysis on the issues received and recommend corrective and preventive actions for review.
- In the absence of Reporting Manager, assumes his Roles & Responsibilities subject to discretion of Head.
- Should take care of Roles & Responsibilities of other IT Executives in their absence, subject to approval and as advised by Head.
- Any other task as advised / directed by Head.
- Reports to Manager.
